Al reservar y/o comprar los servicios ofrecidos a través del sitio www.chilexplora.com rigen los siguientes términos y condiciones.
Al comprar paquetes y servicios a través de nuestro sitio www.chilexplora.com, el usuario expresa su conformidad y se obliga con los términos y condiciones establecidos en esta página, así como de todas las leyes y reglamentos aplicables de conformidad a la legislación vigente.
Por favor, visite esta página del sitio regularmente. Si infringe las condiciones descritas en este documento por causas fraudulentas o dolosas imputables a Ud., Chilexplora podrá anular los servicios que haya adquirido, quedando en libertad de tomar las acciones legales que juzgue conveniente.
El contenido y software de este sitio es propiedad de Chilexplora. y/o sus proveedores y está protegido bajo las leyes internacionales y nacionales del derecho de autor.
La venta de servicios turísticos para eventos está regulada por Ley. Se podrá pedir que el usuario proporcione información personal cuando interactúe en algunos procesos del sitio. En este acto, el usuario manifiesta y garantiza que toda la información entregada es fidedigna. Si resulta no ser fidedigna, el usuario asume la responsabilidad ante quienes corresponda.
A pesar de que Chilexplora utiliza la más alta tecnología para resguardar la información que es proporcionada por los usuarios, no existe un sistema completamente seguro que pueda proteger la información de ser obtenida o interceptada ilegalmente o sin autorización, por terceros.
Atendido lo anterior, el cliente podrá, si lo prefiere, adquirir sus servicios turísticos en los puntos de ventas habilitados en las direcciones que aparecen en este mismo sitio web.
Antes de realizar su compra revise con detención el servicio turístico que desea comprar, el destino, la fecha, el horario, las ubicaciones, la cantidad, etc.
El sitio y su contenido se entregan protegidos y de acuerdo a las mayores posibilidades de seguridad para el usuario según las herramientas tecnológicas disponibles; sin embargo, Chilexplora no puede asegurar que terceros que actúen de mala fe no puedan dañar o infectar el sitio o derivar al usuario a sitios, productos, servicios o acciones externas al quehacer de la empresa y producir perjuicios al usuario.
Devolución Voluntaria
En los contratos celebrados por medio de este sitio el usuario o consumidor no podrá retractarse del contrato celebrado. Sin embargo, se podrá solicitar devoluciones o cambios que podrán ser aceptadas voluntariamente por el proveedor, y siempre y cuando las restricciones de la línea aérea u operador lo permitan. Para solicitar la devolución o cambio de los servicios contratados en este sitio, deberá enviar un mail mostrando el voucher y comprobante de pago correspondiente al servicio adquirido a secretaria@chilexplora.com. En caso de no poseer ninguno de estos documentos, deberá contactarse al teléfono +56 9 79435625
En conformidad a las leyes para la protección de los datos personales, Chilexplora garantiza que sus datos personales se manejarán con estricta confidencialidad y en ningún momento serán vendidos a ninguna entidad salvo la entrega de dichos datos que deba hacer Chilexplora al proveedor del servicio para los efectos de que el cliente quede registrado como reserva confirmada del servicio adquirido y que el usuario autoriza desde ya a entregar, sin perjuicio del derecho que le asiste al consumidor de pedir la suspensión de la misma acorde al artículo 28B de la Ley 19.496.
Las transferencia de datos entre el computador del usuario y el servidor de Chilexplora son protegidos por un código de protocolo SSL. Gracias a esto, el uso indebido de los datos ingresados en el sitio se hace imposible.
Las promociones que se ofrezcan en este sitio web no son necesariamente las mismas que ofrezcan otros canales de venta utilizados por la empresa, tales como tiendas físicas, catálogos u otros, a menos que se señale expresamente en este sitio o en la publicidad que realice la empresa para cada promoción.
Chilexplora se reserva el derecho de modificar cualquier información contenida en este sitio, incluyendo las relacionadas con servicios, precios, disponibilidad de espacios y condiciones, en cualquier momento y sin previo aviso, haciendo públicos en el Sitio los términos modificados. Todos los términos modificados entrarán en vigor a las 36 horas de su publicación. Dentro de las 24 horas siguientes a la publicación de las modificaciones introducidas, el Usuario deberá comunicar por e-mail si no acepta las mismas; en ese caso quedará disuelto el vínculo contractual. Vencido este plazo, se considerará que el Usuario acepta los nuevos términos y el contrato continuará vinculando a ambas partes.
This is a must in Santiago, very close to the city but immersed in the unbelievably and beautiful Andes Mountains. Baiting in the hot springs is a fantastic moment!
This excursion was, hands down, the most authentic, incredible, gorgeous, and magical adventure I have ever experienced. Paulo Ceasar attended to every single detail of the trip, accommodating the... read more needs of everyone in the group at every juncture. His passion for the outdoors and nature...More
I really enjoyed this trip. There was an English interpreter in the tour so she helped translating everything. There was a variety of experiences to enjoy such as... read more trekking and hot springs. I wish I had more time for the hot springs. Our guide (Paulo) and the driver/photographer were also fun to be with. The lunch snack at the roadside house was delicious and plentiful. I also enjoyed the company of the other people on the tour.
Really enjoyable trip with 2 excellent guides.
We were well fed and say some authentic chilean culture as well as stunning scenery.
There was only a small hike of a... read more couple if kilometres so people of all ages had fitness types could go
Paulo and Chris showed my girlfriend and I an incredible and unforgettable time in the mountains. They were kind, informative, funny, and truly interested in getting to know the two... read more of us as people. We will never forget this amazing tour.
An exceptional experience with a renowned tour guide crew to the beautiful and scenic Andes mountains. Highly recommended
Amazing time with Paulo! He is super kind. Best part was the hot springs. It renews your body. Also, the perk is that he takes professional photos of you with... read more his camera the whole time and when you’re in the hot springs and he sends them to you right away. Best photos of our vacation! Highly recommend 🙂
Left in the afternoon and stopped along the way at a bar to have a beer local to the canyon. Then proceeded onto the hot springs where spent about 4-5... read more hours and got to see more stars than I've seen in my lifetime while relaxing...More
What an amazing tour! There is no way you'll be disappointed with this trip! For those who don't feel like reading a long review I'll give you the bottom... read more line: - Warm, friendly, knowledgeable tour guides - BREATHTAKING views of the mountains. This includes random...More
I really enjoyed this trip. There was an English interpreter in the tour so she helped translating everything. There was a variety of experiences to enjoy such as... read more trekking and hot springs. I wish I had more time for the hot springs. Our guide (Paulo)...More
The hot springs tour in Cajon del Maipo was a really unique and beautiful experience, the highlight of our stay in Santiago! I felt taken care of from beginning to... read more end with Jessica heading our group (me and 4 friends with a few other small groups and individuals totaling 12). She contacted me the night before making sure we understood everything and were prepared for our trip. I enjoyed the little cafe they took us to for breakfast and the home they brought us to for dinner. Of course, the hot springs were very soothing and had an amazing view!
**NOTE FOR WINTER TRAVELERS** We traveled in the beginning of July. The host contacted me the night before warning me about having to hike the last 5km to get to the hot springs due to recent snow making the road impassable by car. There was an option to rent a snow vehicle as a ferry between the base camp and the springs, but that broke down the day before so we didn't get that option. As someone from sea-level with almost no hiking experience/aptitude, the hike was very slow but it was not super challenging. It took approx. 2-3 hours to hike to the springs, and the snowy Andes landscape was quiet and beautiful so it was an overall enjoyable hike. The most difficult bit was the last slope up to the hot springs! If you're visiting in the winter, you can rent snow gear at the cafe you visit for breakfast (I rented snow boots, which I found very helpful).
Talking with the host, in the summer it's possible to drive the road all the way to the springs. But as a result, the hot springs are much more crowded during the peak season (like waiting in line to fit in a pool). So if you're looking for a more relaxing experience, you have to earn it at the end of a beautiful hike!
Had the absolute best last day in Santiago I could ask for. The team is amazing with logistics and I loved every stop we had and the people we met... read more along the way. So fun-filled, great value for the amenities provided, and the driver and...More
I stayed in Hostel Providencia, where there was a desk from Infotour where Jose worked. He gave me very good tips about where to go in Santiago. He didn't only... read more recommended me the touristic places, but also places he would go himself. His english is...More
The hot springs tour in Cajon del Maipo was a really unique and beautiful experience, the highlight of our stay in Santiago! I felt taken care of from beginning to... read more end with Jessica heading our group (me and 4 friends with a few other small...More
I recommend the Chilexplora as your option to explore around Santiago. They really know everything about the trip, and give a good explanation during the trip. Great service as well!
I went to InfoTour as I wanted some local knowledge to confirm what I had researched online and fill in a few gaps. Elisa helped me in fluent English and... read more her 2 colleagues were busy backing her up with research and info for me. They provided a wealth of information and emailed it all to me the next day so I could process it all without forgetting anything. Well worth a visit!